For nonmedical home care front offices

Families. Referrals. Caregivers. One organized front office.

CareMano helps home care agencies capture family inquiries, organize referral partners, follow up with caregivers, and keep every next step visible.

Built for nonmedical home care teams that need intake, referrals, hiring, and follow up in one calm front office.

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Older adult and caregiver sharing a warm, supportive care moment at home.
Captured 2 min ago
✓ Mary J. personal care inquiry Auburn, WA. Adult daughter is decision maker Assessment Thursday Callback set for 4 PM
Intake Inquiry captured Care need, location, caller, and urgency are organized.
Referral Source visible Partner notes stay connected to the inquiry.
Hiring Coverage checked Caregiver availability is considered early.
Follow up Next step assigned Callback, assessment, and owner are clear.

The practical shift

From scattered front office to organized next step.

CareMano is designed for the moment when a family, referral partner, or caregiver reaches out and the agency needs to respond clearly.

Before CareMano

Scattered signals

  • Voicemails, web forms, texts, and referral notes live in different places.
  • Follow-up depends on memory, notebooks, or a busy inbox.
  • Caregiver applicants are tracked separately from client demand.
After CareMano

Visible next steps

  • Each inquiry becomes a structured intake summary with a visible next step.
  • Families, referral partners, and applicants move through clear follow up workflows.
  • Owners and coordinators see what needs attention before opportunities go cold.

THE CAREMANO PATHWAY

The CareMano Pathway

The workflow is intentionally simple so agency teams can adopt it without changing how care decisions are made.

01

Capture every signal

Collect calls, forms, referral notes, and caregiver interest without losing the human context.

02

Clarify the context

Summarize care need, location, urgency, payer clues, decision maker, schedule preference, and source.

03

Route to the right next step

Assign the callback, assessment, referral outreach, or applicant follow up to the right owner.

04

Follow up without forgetting

Keep every family, partner, and caregiver applicant visible until the conversation moves forward.

A LOOK INSIDE CAREMANO

A believable front office view, not another empty CRM board.

Tabs show how CareMano organizes inquiries, referral partners, caregiver applicants, and follow up tasks inside one operating desk.

A look inside the front office

Real example structure. populated for illustration.

12New inquiries
5Hot leads
2Assessments ready
30mFirst callback goal
Mary J.Auburn, WA · Personal Care

Needs bathing, meals, mobility support, and companionship; daughter is decision maker.

Hot Call after 4 PM
Robert W.Renton, WA · Companionship

Widower needs social visits, errands, and light meal prep three afternoons weekly.

Warm Send service overview
Linda P.Kent, WA · Respite

Family caregiver requests weekend relief after recent hospital discharge.

Hot Schedule assessment
Grace T.Federal Way, WA · Live-in

Adult son is comparing overnight options for mother with fall risk.

Warm Clarify schedule
Evelyn S.Tukwila, WA · Dementia Support

Needs routine support, redirection, and caregiver consistency; prefers female caregiver.

Cool Follow up Friday

Watch how Caremano organizes a real day at the front office. 90 seconds.

Why three pipelines

Three pipelines. One front office.

Families, referral partners, and caregivers each move through a different relationship path. CareMano keeps those paths visible without forcing them into one generic sales pipeline.

Three pipelines converging into one CareMano front office Family inquiries, referral partners, and caregiver applicants move through five stages each and converge into one operating view. Family inquiries New inquiryDaughter called Intake summaryCare need captured Assessment neededThursday window Follow-up4 PM callback Converted clientCare plan next Referral partners Hospital contactDischarge planner Senior centerMonthly check-in Faith communityPastor referral Case managerNeeds update Next outreachFriday task Caregiver applicants New applicantTacoma lead AvailabilityWeekends ExperienceDementia care ScreeningReference check Hiring next stepInterview set The CareManoFront OfficeOne operating view

Most CRMs were built for sales. Home care is not sales. it is relationships, on three sides at once.

WHAT CAREMANO DOES AND DOESN’T DO

Clear boundaries. Clear purpose.

CareMano supports the front office work around care delivery. It does not replace clinical systems, scheduling systems, or human judgment.

What CareMano IS

Front-office operating layer

Intake, follow up, referrals, and caregiver applicants organized in one view.

Human-led workflow support

Keeps coordinators and managers in charge of every care decision.

Built for home-care conversations

Designed around real inquiry, referral, and hiring pipelines.

What CareMano is NOT

Not clinical documentation

It is not an EMR, EHR, care-plan charting system, or clinical record.

Not staff replacement

It does not replace your intake coordinator, scheduler, or care manager.

Not a generic chatbot

It is not a general sales CRM or disconnected AI chat widget.

FROM OUR RESOURCE LIBRARY

Tools your front office can use today.

Calculator

Inquiry Value Calculator

Estimate the lifetime value of a missed inquiry.

 Diagnostic

Front Office Diagnostic

Score your visibility across inquiries, referrals, follow up, and hiring.

 Checklist

Home Care Intake Checklist

A structured checklist for the first five minutes after a family calls.

PRICING

Simple pricing for growing agencies.

Final pricing may vary during early access based on setup needs, phone/SMS usage, and agency workflow configuration.

Starter

$149/mo

For agencies that need intake capture and basic follow up.

  • Website inquiry capture
  • Smart intake forms
  • Lead dashboard
  • Follow-up reminders
  • Email notifications
Book a Demo
Best early fit

Growth

$299/mo

For agencies that need relationship and referral visibility.

  • Everything in Starter
  • Referral partner tracker
  • Caregiver applicant pipeline
  • Follow-up workflows
  • Basic reporting
Book a Demo

Pro

$599/mo

For agencies that want voice and advanced automation.

  • Everything in Growth
  • AI voice assistant. planned
  • Missed-call text-back. planned
  • Call summaries. planned
  • SMS follow up. planned
Book a Demo

For larger or multi-location agencies

Custom

Quote based on volume, locations, and integration needs.

  • Multi-location support
  • Custom workflows + integrations
  • Dedicated setup partner
  • Direct line to engineering
Talk to the team

Early access

Every family deserves a call back.

Founding agencies get setup help, workflow templates, and a direct line to the team building this.

Talk to a founder, not a sales team